Return & Exchange Policy

To be eligible for a return or exchange, the product must:

• Be unused and unworn
• Be in its original condition
• Include the original packaging, tags, invoice, and authenticity certificate (if applicable)
• Show no signs of damage, alteration, resizing, or repair

• Exchanges can be made for the same product (if available) or another product of equal or higher value.
• Any price difference must be paid at the time of exchange.
• Exchange requests are subject to product inspection and stock availability.

The following items are not eligible for return or exchange:

• Customized or engraved jewellery
• Made-to-order products
• Silver coins, bars, or gift vouchers
• Products damaged due to misuse, improper handling, or normal wear and tear

1. Contact our customer support within 15 days of delivery with your order number and reason for return or exchange.
2. Our team will arrange a return pickup where service is available.
3. Pack the item securely in its original packaging.
4. Once received and inspected, we will process your refund or exchange.

• Refunds will be issued to the original payment method.
• Refunds are processed within 5–7 business days after the returned product passes quality inspection.
• Shipping charges (if any) are non-refundable unless the return is due to a defective, damaged, or incorrect product.

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery and share clear photos or an unboxing video. We will arrange a free replacement or a full refund after verification.